Introduction

• Personal Information
  • • • We collect personal information that can be used to identify you as an individual, collected either directly from you or through your interactions with our services. This includes, but is not limited to:
        • Name: Full legal name
        • Contact Details: Email address, postal address, telephone number, and other similar contact information.

• For transactional and billing purposes, we collect specific financial information, which includes:
  • Credit Card Information: Card number, expiration date, and CVV
  • Address: Postal address associated with the payment method. The collection of billing information is essential for processing payments and managing your subscription or purchases of Ashtyn Hester Insurance services. This information is stored in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • Usage Information
    • To optimize and enhance your experience, we gather detailed usage data reflecting your interactions with our services and website:
      • IP Address: Internet Protocol address used to connect your computer or mobile device to the internet.
      • Service Usage: Data concerning features accessed, duration and frequency of use, service plan choices, and other metrics.
      • Calling History: Records of calls made and received via our services, including timestamps and call durations.
      • Click Patterns: Data on navigation and clicks on the Ashtyn Hester Insurance Website, reflecting user interaction patterns. Collection of such information is standard practice to improve service delivery, ensure security, and understand user preferences.
  • Anonymous Information
    • We also collect anonymized data that cannot be used to identify you personally. This aggregated data includes:
      • Aggregated Usage Data: Information compiled from multiple users in a manner that ensures individual anonymity. The purpose of collecting anonymous data is to conduct market research, improve our services, monitor performance, and support commercial activities without compromising individual privacy.
  • Additional Information
    • In the course of providing our services, we may also collect supplementary information necessary for business operations:
      • Business Name: Company name and related details for enterprise clients.
      • Demographic Details: Age, gender, occupation, and other demographic characteristics.
      • Technology Preferences: Information about your preferred technologies and platforms.
      • Referral Information: How you discovered Ashtyn Hester Insurance, including referral sources. This additional information helps us tailor our services, improve customer interactions, and develop targeted marketing strategies.

• • Ashtyn Hester Insurance is committed to ensuring that the information we collect from you is used in a manner that is transparent, secure, and compliant with applicable laws and regulations. Below is a detailed explanation of how we utilize your information to provide, enhance, and secure our services.
    • Regulating Access
      • We use personal information to regulate and manage access to Ashtyn Hester Insurance services. This includes, but is not limited to:
      • Authentication:
        • Verifying your identity when you log in to the Ashtyn Hester Insurance Website or use our services.
          • Access Control: Ensuring that only authorized users access specific services and features.
          • Security Measures: Implementing security protocols to protect against unauthorized access, breaches, and other security threats.
    • Personalization
      • To enhance your experience, we use your information to provide customized content and recommendations:
        • User Preferences: Tailoring content and service offerings based on your interests and previous interactions.
        • Service Customization: Personalizing user interfaces and features to improve usability and satisfaction
    • Promotions and Marketing
      • Your information allows us to conduct marketing activities that inform you of relevant products, services, and promotions.
      • Ashtyn Hester Insurance Promotions– Direct Marketing: Sending you promotional materials related to Ashtyn Hester Insurance’s products and services through email, SMS, and other communication channels, subject to obtaining your prior consent where required by law.
      • Marketing Analytics: Leveraging usage data and personal preferences to design and target effective marketing campaigns.
      • Partner and Sponsor Promotions
    • Customer Contact
      • We utilize your contact information to communicate with you for various purposes, such as:
        • Service Notifications: Informing you about important updates, changes, or issues related to our services.
        • Customer Support: Addressing your inquiries, resolving issues, and providing assistance through our customer service channels.
        • Surveys and Feedback: Collecting feedback to improve our services and customer satisfaction.
    • Internal and Administrative Purposes
      • Your information is critical for our internal operations and administration:
        • Data Analysis: Conducting internal research and analysis to improve our products and services.
        • Audits and Compliance: Ensuring adherence to internal policies, procedures, and regulatory requirements.
        • Risk Management: Identifying and mitigating potential risks to our business operations and service delivery.
    • Billing and Support
      • We use billing and support information for financial and operational purposes:
        • Transaction Processing: Handling payments, refunds, and billing inquiries.
        • Account Management: Managing your account details, subscription plans, and service entitlements.
        • Technical Support: Providing technical assistance and troubleshooting to ensure seamless service usage.
    • Anonymous Information Uses
      • Anonymous information is utilized in a manner that ensures your privacy while supporting business objectives:
        • Aggregated Analytics: Combining anonymous data to analyze trends, usage patterns, and market demand without identifying individual users.
        • Business Development: Using analytical insights derived from anonymous information to make informed business decisions and develop new products or services.
    • Legal Compliance
      • Ashtyn Hester Insurance is committed to legal and regulatory compliance in all jurisdictions where we operate:
        • Law Enforcement Requests: Disclosing information to comply with legal obligations, court orders, or official requests from law enforcement agencies.
        • Regulatory Requirements: Using and disclosing information as necessary to comply with industry regulations, telecommunication laws, and data protection legislation.
        • Enforcement of Terms: Ensuring compliance with our user agreements, terms of service, and other contractual obligations.This comprehensive approach to information use ensures that your data is employed responsibly, ethically, and in compliance with all applicable legal standards. Should you have any questions or require further clarification concerning how your information is used, please contact us through the methods provided in the “Contact Information” section.

• Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

• SMS Consent Communication

  • The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
• Types of SMS Communications:

  • If you have consented to receive text messages from Ashtyn Hester Insurance, you may receive messages related to the following (provide specific examples): 

    Appointment reminders

    • Follow-up messages

    • Billing inquiries

    • Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

    Example: Ashtyn Hester Insurance Good [Time of Day], [First Name], Here is the auto quote coming back at a great rate of [Value] for 6 months, although rates can change according to what coverages you want or don’t want. I do need to verify some information to finalize the quote and likely improve the premium further, so please reach out and I will be happy to do that for you, Talk soon, Have a Blessed day! Reply STOP to opt out.

• Message Frequency:

  • 3. Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

    Example: “Message frequency may vary. You may receive up to 4 SMS messages per week regarding your appointments or account status.”

• Potential Fees for SMS Messaging:

  • Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

• Opt-In Method:

  • You may opt in to receive SMS messages from John Jevicky Agency by submitting an online form and selecting the SMS consent checkbox. The SMS consent checkbox is optional and is not required to submit the form. If you do not wish to receive SMS messages, do not check the SMS consent box. The SMS opt-in language on our forms may include language substantially similar to the following:)

    • By submitting an online form

     “By providing your phone number and checking this box, you agree to receive SMS/text messages from John Jevicky Agency regarding insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, and marketing messages related to insurance products and services, including home and auto bundle quote opportunities. You are opting into marketing texts if you select the marketing text message option. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share or sell mobile information with third parties for promotional or marketing purposes. Consent is not a condition of purchase. For more information, please review our Privacy Policy and Terms & Conditions.”

  • Opt-Out Method:

    • You may opt out of receiving SMS/text messages at any time by replying STOP to any SMS message you receive from Ashtyn Hester Insurance]. After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed. You may also contact us directly at 281-513-9982] or info@ashtynhesterinsurance.com to request removal from our SMS messaging list.)

  • Help:

    • If you need assistance with SMS/text messages from Ashtyn Hester Insurance], reply HELP to any message you receive from us, call us at 281-513-9982], or email us at info@ashtynhesterinsurance.com.

  • Standard SMS Disclosures:

    • Message and data rates may apply.

    • You can opt out at any time by texting “STOP.”

    • For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

    • Message frequency may vary.

    • Consent is not a condition of purchase.

  • Ashtyn Hester Insurance takes compliance with SMS/MMS regulations and guidelines seriously, ensuring that our messaging practices align with the highest legal standards and industry best practices. This section outlines the policies and procedures governing our use of SMS and MMS messaging.
  • Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.
  • Enhanced Business SMS Guidelines
    • Compliance with TCPA’s Terms of Service and Acceptable Use Policy: Ashtyn Hester Insurance’s use of Enhanced Business SMS services is strictly governed by TCPA’s Terms of Service and Acceptable Use Policy. We ensure that our SMS/MMS activities comply with these policies, which aim to enhance service quality while preventing spam, phishing, and fraudulent messages.
    • Message Limitations: To maintain the integrity of our messaging services and adhere to carrier policies, we limit the number of messages sent per originating number to: 50 messages per minute per originating number for regular use. Up to 60 messages per minute for long-code numbers and 180 messages per minute for toll-free numbers under our High Volume SMS solution.
    • Written Consent Requirements: For any marketing, promotional, or informational messaging, we obtain explicit written consent from recipients before sending messages. This consent is documented and maintained to ensure compliance with regulatory standards such as the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications Industry Association (CTIA) guidelines.
    • Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.
  • Automated Messaging
    • Express and Logged Consent: Automated SMS messaging via Ashtyn Hester Insurance’s platform requires express and logged consent from the recipient. This involves obtaining clear and documented approval to receive automated messages, in compliance with CTIA guidelines and other applicable laws.
    • Opt-out Requirements: Every automated message includes clear opt-out instructions (e.g., “Reply STOP to end”). All opt-out requests are processed immediately to ensure recipients can easily discontinue receiving messages.
  • Opt-In Method
  • You may opt in to receive SMS messages from Ashtyn Hester Insurance in the following way:
    • • By submitting an online form
    • Consent Tracking: Detailed records of consent are maintained, including timestamps and methods of opt-in, to provide proof of consent if requested by carriers or regulatory bodies.
    • Proof of Consent: In instances where carriers request proof of consent, Ashtyn Hester Insurance can provide comprehensive documentation detailing the opt-in process and recipient consent records.
  • Opt-Out Method
    • You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  • Help
    • If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 281-513-9982
  • Additional Options
    • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  • Standard Messaging
    • Disclosures:
      • Message and data rates may apply. You can opt out at any time by texting “STOP”. For assistance, text “HELP” or visit our Privacy Policy and Terms pages. Message frequency may vary.
    • Prohibited Campaigns and Content
      • Prohibited Campaigns The following types of campaigns are strictly prohibited:
        • Loan and mortgage advertisements
        • Credit repair offers
        • Debt relief offers
        • Debt collection attempts
        • Work from home advertisements
        • Secret shopper advertisements
        • Political advertisements and messages
        • Alcohol, tobacco, or firearms advertisements
        • Pharmaceutical, vitamin, or other drug advertisements.  Our policies extend to similar campaigns which may fall under these categories.
        • Illegal activities or terms of service violations
        • Pornographic or adult entertainment
        • Violence, hate speech, or abusive content
        • References to controlled substances (e.g., marijuana)
        • Fraudulent or deceptive behavior
        • Links intended to mislead or violate carrier policies
    • Prohibited Message Content Messages containing the following content are not permitted and may result in service suspension:
    • Compliance and Enforcement
      • Carrier Fees We remain vigilant about adhering to carrier-imposed regulations and fees to avoid additional financial liability for non-compliance.
      • Account Restrictions Accounts found in violation of carrier rules may face reduced deliverability rates, additional campaign registration fees, temporary suspension of services, or termination of account access.
      • Penalties and Fines Non-compliance with guidelines and regulations may attract penalties and fines passed through by the carriers. It is our responsibility to stay informed and adhere to all relevant policies to mitigate these risks. By adhering to the detailed guidelines and requirements listed above, Ashtyn Hester Insurance commits to maintaining the highest standards of compliance in our SMS/MMS messaging practices. If you have any questions or require additional information on our messaging policies, please contact us through the provided channels in the “Contact Information” section.
  • Information Storage and Security
    • Ashtyn Hester Insurance is committed to safeguarding the integrity, confidentiality, and availability of your personal information. We employ a comprehensive range of security measures and follow industry best practices to ensure that your data is stored and processed securely. This section outlines our methods of information storage, security measures, and data retention policies to ensure compliance with applicable laws and regulations.
    • Storage Methods 
    • To ensure the security of your personal data, Ashtyn Hester Insurance employs a multi-faceted approach, incorporating physical, electronic, and managerial safeguards.
    • Physical Procedures
      • Our data storage facilities are secured through advanced physical security measures:
      • Controlled Access: Access to our physical storage locations is restricted to authorized personnel only. We employ secure locks, ID badge verification, biometric systems, and surveillance cameras to monitor and control access.
      • Environmental Protections: Our facilities are equipped with state-of-the-art fire suppression systems, climate control, and redundant power supplies to protect against environmental risks.
      • Electronic Procedures: Personal information collected by Ashtyn Hester Insurance is stored on secure, encrypted servers. The following electronic measures are in place:
      • Network Security: We use robust firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to protect our servers from unauthorized access and cyber threats.
      • Data Redundancy and Backup: Regularly scheduled backups are performed to ensure data recovery in case of accidental loss or hardware failure. These backups are stored in secure, off-site locations with the same level of protection as our primary data centers.
      • Managerial ProceduresWe maintain stringent managerial controls to ensure that the personnel handling your data adhere to our privacy and security policies:
        • Access Control Policies: Authorized access is granted on a need-to-know basis, and access privileges are regularly reviewed and updated.
        • Employee Training: All employees undergo regular training on data protection laws, privacy practices, and security measures, ensuring that they are aware of their responsibilities in maintaining data security.
    • Security Measures
      • • To protect your data from unauthorized access, alteration, disclosure, or destruction, Ashtyn Hester Insurance employs a range of advanced security measures.
        • Encryption Encryption is a critical component of our data security strategy:
        • Data at Rest: Personal information stored on our servers is encrypted using industry-standard encryption protocols, such as Advanced Encryption Standard (AES-256).
        • Data in Transit: Information transmitted between your device and our servers is protected using Transport Layer Security (TLS) to ensure secure communications and prevent data interception.
        • Secure Access Controls We implement robust access control mechanisms to protect sensitive data:
        • Multi-Factor Authentication (MFA): MFA is required for accessing sensitive systems and data, adding an additional layer of security by requiring more than one form of verification.
        • Regular Audits: We conduct regular security audits and vulnerability assessments to identify and rectify potential security risks, ensuring ongoing compliance with data protection standards.
    • Data Retention
      • Ashtyn Hester Insurance is committed to retaining your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
      • Retention Periods
        Our data retention policies are guided by the following principles:
      • Business and Operational Needs: Data is retained for the duration necessary to provide ongoing services, support business operations, and fulfill contractual obligations.
      • Legal and Regulatory Requirements: Retention periods are determined by legal requirements, which may vary depending on jurisdiction and the nature of the data.
      • Deletion Policies: When personal information is no longer required for the purposes for which it was collected, Ashtyn Hester Insurance follows strict deletion policies:
        • Secure Deletion: Data is securely deleted from our systems using industry-standard methods such as data wiping and degaussing, which ensure that the information cannot be recovered or reconstructed.
        • Anonymization: In cases where ongoing data analysis is required, personal data may be anonymized, rendering it non-identifiable and allowing us to retain it for statistical and analytical purposes without compromising individual privacy. By implementing these rigorous storage and security practices, Ashtyn Hester Insurance aims to protect your personal information against unauthorized access, loss, or misuse. Our commitment to data security is ongoing, and we continually review and enhance our practices to adhere to evolving legal standards and technological advancements. If you have any questions or concerns regarding our information storage and security practices, please contact our Data Protection Officer using the details provided in the “Contact Information” section of this policy.
  • No Sale or Sharing of SMS Information
    • Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
    • All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data, SMS consent records, mobile phone numbers provided for SMS purposes, and SMS messaging preferences will not be sold or shared with any third parties or affiliates for their own promotional or marketing purposes.
    • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing the services of that SMS campaign. We may share your personal information, including your mobile phone number, SMS opt-in status, or consent records, with service providers only as necessary to provide our messaging services. These service providers may include messaging platform providers, phone companies, carriers, technology vendors, and other vendors that assist us in delivering, managing, or supporting text messages. These service providers are not permitted to use your SMS information for their own marketing or promotional purposes.
    • Legal Requirements
      • Ashtyn Hester Insurance may be required to disclose your personal information in response to lawful requests from public authorities or to comply with legal obligations. Such disclosures may include:
        • Compliance with Laws: Disclosures necessary to comply with any applicable law, regulation, legal process, or governmental request.-
        • Protection of Rights: Disclosures necessary to protect the rights, property, or safety of Ashtyn Hester Insurance, our users, employees, or the public.
        • Legal Proceedings: Disclosures necessary to enforce our terms of service, agreements, or policies, or to respond to claims or litigation involving Ashtyn Hester Insurance.In these instances, we will take all reasonable steps to ensure that the scope of disclosure is strictly limited to the information required by law and that appropriate protections are in place to safeguard your privacy.
  • Cookies and Tracking Technologies
    • Ashtyn Hester Insurance is committed to providing a user-friendly and efficient browsing experience. To achieve this, we utilize various cookies and tracking technologies to collect information about your interactions with our services. This section details the types of cookies and tracking technologies we employ, their purposes, and the information they gather, in compliance with applicable privacy laws and industry standards.
    • Cookies
      • • Types of Cookies Used: Ashtyn Hester Insurance deploys several types of cookies to enhance your experience and ensure the efficient functioning of our services:
        • Essential Cookies: These cookies are fundamental to the operation of our website and services. They enable essential functionalities such as security, network management, and accessibility. Without these cookies, certain features and services may not function correctly.
        • Performance Cookies: Performance cookies collect anonymized information about how visitors interact with our website. This data helps us understand the pages visited, time spent on the site, and any error messages encountered. The aggregated information is used solely to improve the performance and usability of our website.
        • Functionality Cookies: These cookies remember choices you make to provide a more personalized experience. They include remembering your login details, language preferences, and enabling live chat support. Functionality cookies do not track your browsing activity on other websites and the information collected may be anonymized.
        • Targeting/Advertising Cookies: Targeting cookies are used to deliver relevant advertisements to you. They track your browsing habits and interactions with ads to make content more relevant to your interests. These cookies can also limit the number of times you see an advertisement and help assess the effectiveness of an advertising campaign.
        • Purpose of CookiesThe primary purposes for which Ashtyn Hester Insurance utilizes cookies include:
          • Improving User Experience: By remembering your preferences and past actions, cookies enhance the usability and functionality of our services.
          • Analytics and Performance: Cookies help us understand how users engage with our website, enabling us to optimize our content and design for better user satisfaction.
          • Targeted Advertising: With your consent, cookies enable us to deliver personalized advertisements based on your browsing behavior and preferences.
    • Web Beacons
      • How and Why Used
        • • Web beacons, also known as pixel tags or clear GIFs, are small graphic images embedded in emails or web pages. Ashtyn Hester Insurance employs web beacons for the following purposes:
          • Email Tracking: To understand whether emails sent by us are opened and if recipients engage with the content, thereby optimizing our email communication strategies.
          • Website Analytics: To track user behavior on our website, such as pages visited and actions taken. This information helps improve the overall user experience and assess the effectiveness of our website features. Web beacons work in conjunction with cookies to monitor the interaction between users and our digital properties, providing a comprehensive view of user engagement.
    • Log Files
      • Information Collected
        • Ashtyn Hester Insurance also uses log files to capture specific information automatically when users interact with our website and services. The data collected through log files includes:
        • IP Addresses: Internet Protocol addresses of the devices used to access our website, which help determine the geographical location of users and assist in maintaining website security.
        • Browser Type and Version: Information about the browser used (e.g., Chrome, Firefox) to access our site, aiding in compatibility and optimization efforts.
        • Internet Service Provider (ISP): Details about the ISP providing internet access to the user, which can be useful for troubleshooting connectivity issues.
        • Referring/Exit Pages: The URLs of the web pages that referred visitors to our site, as well as the pages they visit upon leaving. This data helps us understand traffic patterns and the effectiveness of referral sources.
        • Date and Time Stamps: Precise timestamps indicating when users access our site, which assist in tracking user behavior and peak usage times.
        • Clickstream Data: Information about the sequence of clicks and interactions on our website, enabling us to optimize the site layout and navigation.By leveraging these tracking technologies, Ashtyn Hester Insurance aims to enhance user experience, ensure secure and efficient operation of our services, and provide personalized content. We are committed to complying with all relevant data protection laws and providing transparency about our data collection practices.Should you have any questions or concerns regarding our use of cookies and tracking technologies, please contact our Data Protection Officer using the information provided in the “Contact Information” section of this policy.
  • User Rights and Choices
    • Ashtyn Hester Insurance is committed to empowering users with control over their personal information. This section outlines your rights and choices regarding the data we collect and process, ensuring compliance with applicable data protection laws and regulations.
    • Access and Update Information
      • You have the right to access the personal information we hold about you and to request corrections or updates to ensure its accuracy and completeness. Our procedures to facilitate this include:
      • Access Requests: You can request a copy of the personal data we maintain about you by contacting us through the “Contact Information” section. We will provide the requested information within a reasonable timeframe, in compliance with applicable laws.
      • Update and Correction Requests: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. Please contact us to make such requests, and we will promptly correct any inaccuracies.
    • Opt-In/Opt-Out Choices
      • Ashtyn Hester Insurance provides you with clear choices to control your communication preferences and data usage. These options ensure that you can manage your engagement with our services effectively.
        • Marketing Communications:
          • Opt-In: During the registration process or through subsequent interactions, you may opt-in to receive marketing communications from Ashtyn Hester Insurance. This includes emails, newsletters, and promotional offers related to our products and services.
          • Opt-Out: You have the right to opt-out of receiving marketing communications at any time. Each marketing email will include an “unsubscribe” link allowing you to opt-out. Alternatively, you can contact us directly to update your preferences.
          • SMS/MMS Messages:
          • Opt-In: To receive SMS/MMS messages, including notifications, updates, and promotional content, you must provide explicit consent. This is typically done through a double opt-in process to verify your consent.
          • Opt-Out: You can opt-out of receiving SMS/MMS messages by replying with keywords such as “STOP” or “UNSUBSCRIBE” to any message received. Additionally, you can contact our support team to manage your messaging preferences.
    • Request for Data Deletion
      • You have the right to request the deletion of your personal information under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent. Our data deletion procedures include:
        • Submission of Requests: To request the deletion of your personal information, please contact our Data Protection Officer using the details provided in the “Contact Information” section. We will review your request and take appropriate action in compliance with applicable laws.
        • Deletion Process: Upon verifying your request, Ashtyn Hester Insurance will delete your personal data from our active databases and systems. In some cases, residual copies may be retained in our backup archives for a specified period to comply with legal obligations or for legitimate business purposes.
    • Complaint Resolution
      • If you have any concerns or complaints about our data handling practices, Ashtyn Hester Insurance is committed to resolving them promptly and effectively. Our complaint resolution procedures are as follows:
        • Submission of Complaints: If you believe your privacy rights have been violated or have other concerns regarding our data practices, you should contact our Data Protection Officer immediately. Provide detailed information about your complaint to facilitate a thorough investigation.
        • Internal Review: Upon receiving your complaint, our team will conduct a comprehensive review of the issue, involving relevant departments and personnel to understand the scope and cause of the problem.
        • Resolution and Response: Ashtyn Hester Insurance will work diligently to resolve your complaint and address any underlying issues. We will provide you with a formal response, outlining the steps we have taken to resolve the matter and any corrective actions implemented.Additionally, if you are not satisfied with our resolution process, you have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction.By understanding and exercising these rights, you can maintain control over your personal information and ensure that Ashtyn Hester Insurance upholds its commitment to privacy and data protection. Should you have any questions or need further assistance with your rights and choices, please contact our Data Protection Officer using the information provided in the “Contact Information” section of this policy.
  • International Data Transfers
    • Ashtyn Hester Insurance is committed to ensuring that your personal information is handled with the highest level of protection, regardless of where it is transferred or stored. This section outlines our policies and procedures related to international data transfers, ensuring compliance with global data protection standards and legal requirements.
    • Compliance with Global Standards
      • Ashtyn Hester Insurance recognizes the importance of protecting personal information across international borders and adheres to global data protection standards, including:
      • General Data Protection Regulation (GDPR): For individuals located in the European Economic Area (EEA), Ashtyn Hester Insurance complies with the GDPR, which imposes stringent requirements on the transfer of personal data outside the EEA. We ensure that any international transfer of personal data adheres to these regulations.
      • California Consumer Privacy Act (CCPA): For residents of California, Ashtyn Hester Insurance complies with the CCPA, ensuring that personal information transferred out of the United States meets the necessary protection levels.
      • Other Applicable Laws: Ashtyn Hester Insurance also complies with other relevant international data protection laws, including those in areas where our users reside, ensuring a consistent level of data protection globally.
    • Transfer Mechanisms
      • • To ensure the lawful transfer of personal data across international borders, Ashtyn Hester Insurance employs several transfer mechanisms, including:
          • Adequacy Decisions: Where applicable, Ashtyn Hester Insurance relies on adequacy decisions by relevant data protection authorities. These decisions confirm that the receiving country provides an adequate level of data protection, equivalent to that offered within the EEA.
          • Standard Contractual Clauses (SCCs): In the absence of an adequacy decision, Ashtyn Hester Insurance uses Standard Contractual Clauses approved by the European Commission as a lawful basis for transferring personal data to countries outside the EEA. These clauses impose data protection obligations on the receiving party, ensuring the safeguarding of your personal information.
          • Binding Corporate Rules (BCRs): For intra-group transfers, Ashtyn Hester Insurance may implement Binding Corporate Rules, which are internal policies approved by data protection authorities, providing a robust framework for international data transfers within our corporate family.
          • Privacy Shield Framework: Although the EU-U.S. Privacy Shield framework has been invalidated for EEA to U.S. data transfers, Ashtyn Hester Insurance ensures that any data transferred to the U.S. adheres to equivalent data protection standards through alternative mechanisms such as SCCs or BCRs.
          • Specific Considerations for Telephony and Insurance:
            • Telecom Regulations: For international data transfers involving telephony services, Ashtyn Hester Insurance ensures compliance with telecommunications-specific regulations and standards, including those related to voice, SMS, and MMS data. This includes adherence to lawful interception requirements, data retention obligations, and network security standards.
            • Insurance Regulations: For international data transfers involving insurance services, Ashtyn Hester Insurance adheres to specific regulations governing the transfer and processing of policyholder information, claims data, and actuarial records. This includes compliance with financial regulations, anti-money laundering (AML) requirements, and cross-border supervision by insurance regulatory authorities.
            • Security Measures:– Ashtyn Hester Insurance implements extensive security measures to protect personal information during international transfers, including encryption, pseudonymization, and secure data transmission protocols. These measures ensure that your data remains confidential and secure during transit and storage.
            • Transparency and Control:– We maintain transparency with our users regarding international data transfers. You have the right to request further information about the specific safeguards and transfer mechanisms we utilize to protect your personal information. This can be done by contacting our Data Protection Officer using the details provided in the “Contact Information” section.By ensuring compliance with global standards and implementing robust transfer mechanisms, Ashtyn Hester Insurance commits to protecting your personal information, regardless of its geographic location. These efforts underpin our dedication to maintaining the highest levels of data protection and regulatory compliance.Should you have any questions or concerns regarding our international data transfer practices, please contact our Data Protection Officer using the information provided in the “Contact Information” section of this policy.
  • Children’s Privacy
    • Ashtyn Hester Insurance is dedicated to protecting the privacy of children and complying with all applicable laws and regulations regarding children’s data. This section outlines our policies on age restrictions and parental guidance to ensure children’s information is handled with the utmost care.
    • Age Restrictions
      • Ashtyn Hester Insurance’s services and website are not intended for use by children under the age of 13. We do not knowingly collect, solicit, or process personal information from children under this age. Our age restrictions are aligned with the Children’s Online Privacy Protection Act (COPPA) in the United States and similar international regulations.
      • Prohibition of Collection: We explicitly prohibit the registration or use of our services by children under 13. If we become aware that we have inadvertently collected personal information from a child under this age, we will take immediate steps to delete that data from our systems.
      • Verification of Age: During the registration process, we may implement age verification mechanisms to ensure compliance with our age restrictions. Users are required to provide truthful information regarding their age to access our services.
    • Parental Guidance
      • For users who are minors but older than the regulated age of 13, Ashtyn Hester Insurance emphasizes the importance of parental or guardian involvement. We encourage parents and guardians to supervise their children’s online activities and to educate them about safe internet practices.
      • Parental Consent: In jurisdictions where it is mandated, Ashtyn Hester Insurance may require verifiable parental consent before collecting, using, or disclosing personal information of minors. This consent process involves securing explicit authorization from a parent or guardian through reliable verification methods.
      • Parental Rights: Parents and guardians have the right to review, amend, or request the deletion of their child’s personal information collected by Ashtyn Hester Insurance. They can exercise these rights by contacting our Data Protection Officer using the information provided in the “Contact Information” section.
      • Educational Resources: We provide educational resources to help parents and guardians understand our data collection practices and the ways in which they can protect their children’s privacy. These resources include guidelines on safe internet usage and tips for monitoring online activities.
        • Compliance with Telephony Regulations:
          • Telemarketing and Communications: Ashtyn Hester Insurance complies with all telephony regulations that prohibit telemarketing to minors. We ensure that our communication practices do not target children and that any inadvertent communication is immediately addressed and rectified.
          • Data Protection Standards: We adhere to strict data protection standards to safeguard the personal information of minors. This includes encryption, secure access controls, and rigorous monitoring to prevent unauthorized access or misuse of data.
          • Compliance with Insurance Regulations:
          • Insurance Policies and Services: Ashtyn Hester Insurance ensures that all insurance-related services and policies are issued and managed in compliance with applicable laws governing minors. This includes obtaining necessary consents and ensuring that minors’ information is used solely for legitimate insurance purposes.
          • Educational Outreach: In situations where insurance products may impact minors (e.g., health or life insurance policies under parental guidance), Ashtyn Hester Insurance provides comprehensive information to parents and guardians to facilitate informed decisions.Ashtyn Hester Insurance is committed to fostering a safe and secure online environment for children and ensuring that their privacy is rigorously protected. Should you have any questions or concerns regarding our policies on children’s privacy, please contact our Data Protection Officer using the information provided in the “Contact Information” section of this policy.
  • Changes to this Privacy Policy
    • Ashtyn Hester Insurance reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. This section outlines our process for notifying you of such changes and the effective date of any policy updates.
    • Notification of Changes
      • To ensure transparency and compliance with applicable data protection laws, Ashtyn Hester Insurance will provide clear and timely notice of any material changes to this Privacy Policy. Our notification methods include:
      • Website Notification: A prominent notice will be displayed on the Ashtyn Hester Insurance website, informing users of significant changes to the Privacy Policy. This notice will be accessible from our homepage or other key pages to ensure visibility.
      • Email Notification: If you are an active user and have provided us with your email address, Ashtyn Hester Insurance will send an email notification about the changes to this Privacy Policy. The email will outline the key modifications and provide a link to the updated policy for your review.
      • In-App Notifications: For users engaging with Ashtyn Hester Insurance through mobile applications or other digital platforms, we may utilize in-app notifications to alert you to changes in the Privacy Policy.We encourage you to review the updated Privacy Policy to understand how these changes may impact your rights and responsibilities. By continuing to use our services after receiving notification of the changes, you acknowledge and agree to be bound by the revised Privacy Policy.
    • Effective Date
      • To provide clarity on the applicability of the new terms, Ashtyn Hester Insurance will specify the effective date of any updates to this Privacy Policy:
        • Effective Date Specification: All changes to this Privacy Policy will take effect on the date specified in the notification. This date will be clearly mentioned in the notice provided on our website, in emails, or through in-app notifications.
        • Review Period: We may provide a review period before the new Privacy Policy takes effect to ensure you have adequate time to review and understand the changes. During this time, your continued use of our services will be governed by the existing Privacy Policy.
        • Historical Versions: For transparency and reference, previous versions of this Privacy Policy may be retained and made available upon request or through our website. This allows you to see how our policies have evolved over time.
        • Industry-Specific Considerations:
          • Telephony Industry:
            • Regulatory Alignment: Any changes to our Privacy Policy will be made in alignment with telecommunication regulations, including those pertaining to data protection, user consent, and communication practices.
            • Carrier and Service Provider Compliance: We will ensure that updates to our Privacy Policy maintain compliance with the policies of telecommunication carriers and service providers, as well as industry standards established by bodies such as the CTIA.
            • Insurance Industry:Regulatory Compliance: Updates to our Privacy Policy will reflect current legal and regulatory requirements in the insurance industry, ensuring that our data protection practices remain compliant with applicable laws, including those related to policyholder data, claims processing, and financial transactions.
            • Notification to Policyholders: For users who are policyholders, we will provide specific notifications related to changes that may impact the processing of their personal information within the scope of underwriting, claims management, and other insurance services. By outlining the methods and timing of our Privacy Policy updates, Ashtyn Hester Insurance ensures that you are kept informed of any changes and can understand how they affect your rights and obligations. We are committed to maintaining transparent and compliant data protection practices that reflect the highest standards in both telephony and insurance sectors.Should you have any questions or concerns about revisions to this Privacy Policy, please contact our Data Protection Officer using the information provided in the “Contact Information” section of this policy.
  • Contact Information
    • Ashtyn Hester Insurance is committed to transparency and responsiveness in all aspects of our operations, including your privacy and data protection concerns. This section provides comprehensive details on how you can contact us for any inquiries, concerns, or requests related to your personal information.
      • Company Details
        • Ashtyn Hester Insurance, LLC
        • Phone: 281-513-9982
        • Address: 15995 North Barkers Landing Road, Houston, TX 77494
        • Website: ashtynhesterinsurance.com
      • Data Protection Officer (DPO)For matters specifically related to data protection and privacy, you can contact our Data Protection Officer. The DPO is responsible for overseeing our data protection strategies and compliance with applicable data protection laws.
        • Name: Ashtyn Hester Insurance, LLC
        • Email: info@ashtynhesterinsurance.com
        • Phone: 281-513-9982
        • Mailing Address: 15995 North Barkers Landing Road, Houston, TX 77494
  • Contact Methods
    • Ashtyn Hester Insurance offers multiple methods for you to reach out with questions or concerns related to this Privacy Policy, your personal data, or any other privacy-related matters.
    • Email: For general inquiries and detailed questions, you can email us at [support@ashtynhesterinsurance.com]. Our support team will respond to your query as soon as possible, typically within [specified timeframe, e.g., 2-3 business days].
    • Phone: For urgent matters or to speak directly with our support team, you can call our customer service line at 281-513-9982. Our phone lines are open during regular business hours, [specify hours, e.g., Monday to Friday, 9 AM to 5 PM CST].
    • Mail: You can send written correspondence to our mailing address:
      • Ashtyn Hester Insurance, LLC
      • 15995 North Barkers Landing Road, Houston, TX 77494
    • Web Form: We provide a secure web form on our website for submitting inquiries or requests. This form allows you to quickly send us your questions or concerns while ensuring the protection of your personal information.
    • In-Person Visits: For in-person inquiries, you are welcome to visit our office at the specified address during regular business hours. We recommend scheduling an appointment to ensure that the appropriate team members are available to assist you.
    • Regulatory Authorities:If you believe that Ashtyn Hester Insurance has not addressed your data protection concerns adequately, you have the right to contact your local data protection authority. For individuals in the European Economic Area (EEA), this would be your national supervisory authority. For residents of California, you may contact the California Attorney General’s Office.
    • Telephony-Specific Contact Methods:– SMS/MMS Support: For issues or inquiries related to or arising from our SMS/MMS services, you can text 281-513-9982 or email [support@ashtynhesterinsurance.com]. We will respond promptly in accordance with our support policies for telecommunication services.
  • Insurance-Specific Contact Methods:
    • Policy and Claims Support: Policyholders and clients with inquiries related to insurance policies, claims, or underwriting can contact our specialized support team at [support@ashtynhesterinsurance.com] or call 281-513-9982 .We are committed to addressing your inquiries and concerns efficiently and professionally. Should you have any issues or require further assistance, please do not hesitate to reach out to us using any of the contact methods listed above.This comprehensive contact information section ensures that you have multiple ways to reach Ashtyn Hester Insurance, reflecting our commitment to transparency, accessibility, and customer service excellence in both telephony and insurance sectors.
  • Miscellaneous
    • This section addresses various important legal and procedural aspects that govern the relationship between Ashtyn Hester Insurance and its users. It provides clarity on dispute resolution mechanisms and the governing law applicable to our operations and your use of our services.
    • Dispute Resolution
      • • Ashtyn Hester Insurance is committed to resolving disputes promptly and fairly through transparent and effective mechanisms. This section outlines the procedures for resolving disputes that may arise between you and Ashtyn Hester Insurance:
        • Informal Resolution: We encourage you to contact us directly to resolve any concerns or disputes informally before initiating formal proceedings. Our customer support team and Data Protection Officer are available to address your concerns and work towards an amicable resolution.
        • Contact Information: Please reach out to us via email, phone, or mail as provided in the “Contact Information” section of this policy. We aim to respond to and resolve informal disputes within a reasonable timeframe.
        • Mediation and Arbitration: If the dispute cannot be resolved informally, we may agree to pursue mediation or arbitration as an alternative dispute resolution mechanism.
        • Mediation: Both parties may agree to mediation conducted by a neutral party to facilitate a mutually satisfactory resolution. The costs of mediation are typically shared equally unless otherwise agreed upon.
        • Arbitration: In the event that mediation does not resolve the dispute, either party may request arbitration. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) or comparable arbitration body, as agreed upon by the parties.
        • Binding Decision: The arbitrator’s decision is binding and enforceable in a court of competent jurisdiction. Each party will bear its own costs and expenses incurred in arbitration, unless the arbitrator decides otherwise.
        • Litigation: If mediation and arbitration are unsuccessful or inapplicable, the parties may proceed to resolve the dispute in court. This step should be considered a last resort, and we remain committed to exploring all alternative resolution methods beforehand.
    • Governing Law
      • • This section specifies the legal framework and jurisdiction that govern the interpretation and enforcement of this Privacy Policy and your use of Ashtyn Hester Insurance’s services:
          • Applicable Law: This Privacy Policy, including any disputes arising out of or related to it, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. This choice reflects the location of Ashtyn Hester Insurance’s principal place of business and ensures consistency in the application of legal principles.
          • Jurisdiction and Venue: Any legal actions or proceedings arising out of or relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Gregg County, Texas. By using our services, you consent to the exclusive jurisdiction of these courts and waive any objection to the venue on grounds of convenience or jurisdiction.
          • Industry-Specific Considerations:
            • Telecommunications Regulations: In addition to the general governing law provisions, Ashtyn Hester Insurance complies with all relevant federal and state telecommunications regulations, including those enforced by the Federal Communications Commission (FCC) and other regulatory bodies. Any disputes specifically related to telecommunications services may also be subject to the jurisdiction of the FCC, where applicable.
            • Insurance Regulations: For disputes specifically related to insurance services, Ashtyn Hester Insurance adheres to the regulations and guidelines established by state insurance regulatory authorities. Any legal actions involving insurance matters may also fall under the jurisdiction of these regulatory authorities, in addition to the general provisions outlined above.
            • Cross-Border Disputes: In cases involving users outside the United States, Ashtyn Hester Insurance endeavors to comply with applicable international laws and regulations. Disputes involving cross-border transactions may be subject to international arbitration bodies or courts, in accordance with treaties or agreements in place between the relevant jurisdictions.By addressing these miscellaneous aspects, Ashtyn Hester Insurance aims to provide clear and comprehensive guidance on how disputes will be handled and which legal frameworks will govern your use of our services. Our commitment to fair and transparent dispute resolution reflects our dedication to maintaining trust and fostering positive relationships with our users.Should you have any questions or need further clarification on these provisions, please contact our Data Protection Officer using the information provided in the “Contact Information” section of this policy.